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Resident Engineer - London, South East

Candidate will be responsible for  liaising between supplier and car manufacturer. Fast reaction response to quality issues found inside global car manufacturing engine plant. This is a customer facing role and the candidate will be responsible for day-to-day management and coordination of quality issues on site. 

Location: London, South East 

Expertise: Engineering Degree

Extent of support: Full time

Start of support: As soon as possible

Duration of support: Ongoing

Salary: Experience dependent




  • Initiate the preliminary analysis of any quality issue detected 

  • Review customer assembly processes to detect potential quality issues

  • Communicate issues clearly to plant team with key data

  • Ensure the follow up of the status and due dates of 3D & 8D reports

  • Report ‘the voice of the customer’ back to supplier plants

  • Validate the effectiveness of actions in vehicles on customer assembly line

  • Report the repairs made on customer site

  • Send a complaint report once a quality problem is detected by the supplier or by the customer

  • Coordinate the implementation and report the results of any containment plan

  • Create and track the list of open issues pending resolution with plant team

  • Assist the customer on quality issues regardless of the source of the problem

  • Create an environment of trust with the customer 

  • Negotiate with the customer the reduction of the number of rejected parts or the cancellation of any potential complaints

  • Attend meetings with customer to present the investigation reports and plant findings

  • Improve the design during prototype and sample stages by making effective contributions at both customer and supplier facilities

  • Audit regularly how the customer handles our products

  • Suggest improvements to both customer and supplier


  • Excellent attention to detail

  • Relevant technical knowledge

  • Ability to prioritise 

  • Problem-solver - tenacious and will use creativity, innovation and an analytical approach to exhaust all options until a satisfactory solution is found

  • Ability to remain calm under pressure with unforeseen quality issues 

  • Effective communicator - able to engage effectively at all levels. 

  • Able to vary approach and content to motivate, persuade, query and challenge

  • Decisive - confident in making difficult decisions, balancing the analysis of data with personal judgement and is able to consider the ramifications 



  • Engineering degree required 

  • Previous exposure to an engine plant and quality inspection

  • Proficient in Microsoft Office

Candidates need to live within daily commutable distance of the engine plant.

Must speak and be able to communicate effectively in English.

Let’s Work Together

To apply for this job, please click here.

You will be added to our database and one of our team will contact you shortly.

Many thanks,

The ISL Team

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